Job Description
Join our award-winning team at Grand Bay Hotel Tampa! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury waterfront property. This full-time shift-based role offers competitive pay, benefits, and career growth in Tampa's vibrant hospitality scene. If you thrive in fast-paced environments and possess stellar customer service skills, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera) for daily operations
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license (if required for errands)