Job Description
Join our award-winning team at Grand Hotels & Resorts in Louisville! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the face of our luxury property, you'll create memorable moments while managing check-in/check-out processes, resolving guest inquiries, and coordinating with housekeeping. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Louisville's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform daily audits of front desk operations
- Market hotel services and amenities to guests
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Louisville attractions and services
- High school diploma or equivalent (hospitality degree preferred)