Job Description
Join our award-winning Memphis hospitality team as a Front Desk Agent at the prestigious Memphis Grand Hotel. We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of downtown Memphis. You'll be the first point of contact for our international clientele, embodying Southern charm while managing check-ins, reservations, and concierge services. This full-time role includes competitive benefits, career growth opportunities, and the chance to work in one of America's most vibrant hospitality destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain a professional and welcoming lobby environment
Qualifications
- 2+ years front desk experience in luxury hotel environment
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- Valid Tennessee hospitality certification or equivalent
- Fluent in English; Spanish proficiency highly valued
- Flexible availability including weekends and holidays
- Knowledge of Memphis tourism attractions essential