Job Description
Join our award-winning team at Grand Miami Hospitality Group as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury oceanfront property. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in Miami's vibrant hospitality scene. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply now!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments, manage billing discrepancies, and handle cash operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide concierge services including local recommendations and activity bookings
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations during peak seasons
- Valid Florida driver's license and clean driving record (for va duties)
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) preferred
- High school diploma or equivalent required