Job Description
Join our dynamic hospitality team as a Front Desk Agent at Miami Beach Resorts Inc.! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant Miami location. This full-time shift-based role offers competitive compensation, growth opportunities, and a chance to work in one of Florida's most exciting destinations. If you thrive in fast-paced environments and possess outstanding communication skills, apply now to start your career with us immediately!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone calls and digital communications professionally
- Process payments and handle financial transactions securely
- Resolve guest inquiries with prompt, courteous solutions
- Coordinate with housekeeping and maintenance teams
- Upsell resort services and amenities to enhance guest experience
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in reservation systems (e.g., Opera, Propertyware)
- Exceptional verbal communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer literacy and cash handling experience
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred