Job Description
Join our award-winning team at Sunset Ridge Resort & Spa as we urgently seek a passionate Hotel Front Desk Manager to elevate our guest experience in the vibrant heart of El Paso. This premium opportunity offers competitive compensation, comprehensive benefits, and career advancement within our expanding luxury hospitality portfolio. If you thrive in dynamic environments and possess exceptional leadership skills, apply now to become the cornerstone of our guest relations team.
Responsibilities
- Lead front desk operations with 5+ team members during peak hours
- Train and mentor staff on guest service excellence protocols
- Resolve complex guest inquiries and escalate issues proactively
- Manage room inventory and optimize occupancy rates
- Oversee check-in/check-out procedures for 100+ daily guests
- Coordinate with housekeeping, maintenance, and concierge departments
- Implement revenue management strategies for ancillary services
Qualifications
- 3+ years hotel front desk management experience required
- Proven track record of exceeding guest satisfaction metrics
- Advanced proficiency in Opera/PMS property management systems
- Bilingual English/Spanish fluency essential
- Strong conflict resolution and problem-solving abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license and clean driving record