Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Philadelphia! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Pennsylvania's premier hospitality destination. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone systems and respond to guest inquiries
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania driver's license and reliable transportation