Job Description
Join our award-winning luxury resort in Virginia Beach, where coastal elegance meets exceptional hospitality. We're urgently seeking a passionate Hotel Manager to lead our dynamic team and deliver unforgettable guest experiences. As a key leader, you'll drive operational excellence, mentor staff, and ensure our resort maintains its reputation as Virginia's premier destination.
Our resort features stunning ocean views, world-class amenities, and a commitment to sustainability. We offer competitive benefits including health insurance, career advancement opportunities, and employee discounts on resort services.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic plans to enhance guest satisfaction and revenue growth
- Manage staff scheduling, training, and performance evaluations
- Handle guest complaints with professionalism and implement solutions
- Monitor financial performance including budgeting and expense control
- Ensure compliance with health, safety, and accessibility regulations
- Collaborate with marketing team to promote resort offerings
Qualifications
- 5+ years in hotel management with luxury property experience
- Proven track record in revenue management and guest relations
- Strong leadership and team development skills
- Knowledge of Virginia hospitality regulations and compliance
- Proficiency in hotel management software (Opera, etc.)
- Exceptional problem-solving and decision-making abilities
- Bachelor's degree in Hospitality Management or related field