Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences during evening, overnight, and weekend shifts. This is a high-impact role where you'll be the first point of contact for our valued guests, ensuring seamless arrivals, departures, and memorable stays. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Baltimore's historic harbor district. Apply today to start your hospitality career!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation inquiries, modifications, and walk-in accommodations
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute emergency procedures during overnight shifts
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability to work evenings, nights, weekends, and holidays
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Basic first aid certification preferred