Job Description
Join our award-winning hospitality team at Mountain View Resorts, where we're urgently seeking passionate individuals to elevate our guest experience. As a Front Desk Agent, you'll be the heart of our operations, creating memorable stays for visitors from around the world. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Colorado Springs' premier luxury resort environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and optimize room assignments
- Resolve guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Implement upselling strategies for premium services
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Valid Colorado hospitality certification or willingness to obtain
- Flexible availability including weekends/holidays
- Basic knowledge of local attractions and services
- Strong attention to detail and multitasking capabilities
- Positive attitude with customer-focused mindset