Job Description
Join our award-winning downtown Boston team as a Weekend Front Desk Agent! Harborview Hospitality Group is seeking a charismatic professional to deliver exceptional guest experiences during our busiest weekend shifts. This role offers competitive compensation, career growth opportunities, and the chance to work in one of Boston's premier hospitality destinations. Perfect for hospitality professionals seeking weekend flexibility without compromising on excellence.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and personalized service
- Handle reservations, inquiries, and resolve guest issues promptly
- Process payments accurately and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software for room status and reporting
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in Opera or similar PMS systems
- Ability to multitask in fast-paced environments
- Flexible weekend availability (Fri/Sat/Sun shifts)
- Boston hospitality knowledge preferred