Job Description
We're urgently seeking passionate hospitality professionals to join our award-winning team in Memphis! As a Front Desk Agent at Grand Memphis Hotel, you'll be the heart of our guest experience in the vibrant downtown district. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid career growth in one of America's most exciting cities. Immediate openings available for dynamic individuals who thrive in fast-paced environments and deliver exceptional service.
Responsibilities
- Efficiently check-in/out guests while maintaining accuracy in reservation systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, manage cash handling, and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
- Assist with group bookings and special event coordination
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in PMS systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license (if required for property errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Memphis tourism and attractions
- High school diploma or equivalent required