Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs! We're urgently seeking passionate hospitality professionals to elevate our guest experience. Nestled at the base of Pikes Peak, our property offers stunning mountain views and a vibrant work environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Colorado's most scenic destinations. Apply today and become part of our dedicated team committed to exceptional service and mountain hospitality excellence.
Responsibilities
- Deliver exceptional guest service across all hotel departments
- Manage check-in/check-out procedures with efficiency and accuracy
- Coordinate housekeeping and maintenance operations for guest rooms
- Handle guest inquiries, complaints, and special requests promptly
- Collaborate with F&B team for seamless event support
- Maintain cleanliness and safety standards throughout the property
- Utilize hotel management systems for reservations and billing
- Train and mentor new team members on operational procedures
Qualifications
- Minimum 2 years hotel or hospitality experience
- Strong customer service and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Colorado driver's license and reliable transportation
- Proficiency in hotel management software (Opera, etc.)
- Basic knowledge of local attractions and tourism services
- Ability to lift up to 50 pounds and stand for extended periods
- Must pass background check and drug screening