Job Description
Join our award-winning team at Grand City Hospitality Group! We're urgently seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our Milwaukee location. This is your opportunity to launch or advance your hospitality career in a dynamic, fast-paced environment with competitive pay and benefits. Immediate positions available with flexible shift schedules including nights, weekends, and holidays.
We offer comprehensive training, career advancement opportunities, and a supportive team culture. If you thrive in customer-facing roles and excel under pressure, apply today to become the welcoming face of our premium hotel experience!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints and service issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain detailed records of guest preferences and feedback
- Execute security procedures and emergency protocols
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong computer literacy with reservation systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and clean driving record
- Basic knowledge of Milwaukee attractions and services
- Proficient in English; bilingual (Spanish) candidates strongly preferred
- High school diploma or equivalent required