Job Description
Join Washington DC's premier luxury hotel and ignite your hospitality career! We're urgently seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in the heart of the nation's capital. This full-time role offers competitive compensation, comprehensive benefits, and rapid growth opportunities within our award-winning team. If you thrive in dynamic environments and possess a commitment to excellence, apply now to become part of our legacy of hospitality excellence!
Responsibilities
- Check in/out guests with efficiency and warm professionalism
- Manage reservations and optimize room allocations
- Handle guest inquiries and resolve complaints with diplomacy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and assist with special requests
- Utilize hotel management systems (Opera, Fidelio) effectively
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in hospitality management software
- Ability to work flexible shifts including weekends/holidays
- High school diploma; hospitality certification preferred
- Strong attention to detail and multitasking ability
- Knowledge of Washington DC attractions and events