Job Description
Are you a people person looking for rewarding weekend work in the heart of Orlando? Sunshine Coast Hospitality Group is seeking a dedicated and professional Front Desk Agent to join our high-energy team. If you thrive in a fast-paced environment and enjoy meeting new people, this is the perfect opportunity for you.
As our Weekend Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on exceptional service and offer a competitive pay rate, flexible scheduling, and a fun team culture.
Responsibilities
- Guest Relations: Manage the check-in and check-out processes efficiently using our Property Management System (PMS).
- Communication: Answer multi-line phone systems promptly and respond to guest inquiries via email and live chat.
- Financial Operations: Handle cash, credit card transactions, and generate accurate folios and invoices.
- Issue Resolution: Address guest complaints or requests immediately and escalate complex issues to the General Manager.
- Operations Support: Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Security: Monitor hotel premises to ensure guest safety and adherence to security protocols.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred, but we are willing to train the right candidate.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Skills: Strong computer proficiency (Microsoft Office) and POS experience is a plus.
- Interpersonal: Excellent interpersonal and communication skills with a professional demeanor.
- Education: High school diploma or equivalent required.
- Appearance: Professional grooming and appearance standards are mandatory.