Job Description
The Detroit Grand Hotel is seeking a dynamic and professional Weekend Front Desk Agent to join our elite hospitality team. If you are looking for local hotel jobs in Detroit, MI and thrive in a fast-paced environment, we want to meet you. We offer competitive pay, flexible weekend schedules, and a chance to be part of a world-class establishment in the heart of the Motor City.
As a Weekend Agent, you will be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. We pride ourselves on delivering careers in Illinois and Michigan hospitality that offer growth and stability.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Hours: Perfect for those seeking weekend shift jobs.
- Perks: Complimentary meals, employee parking, and discounts.
Don't miss this opportunity to advance your career in the hotel industry. Apply today!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and provide a personalized welcome experience.
- Reservations: Manage incoming phone calls, emails, and online bookings; ensure accurate data entry into the property management system.
- Problem Solving: Handle guest inquiries, complaints, and special requests with efficiency and a positive attitude.
- Lobby Management: Maintain a clean and organized lobby area; ensure the front desk area is welcoming and well-stocked.
- Financial Transactions: Process credit card payments and cash transactions accurately, balancing the drawer at the end of each shift.
- Concierge Support: Provide recommendations for local dining and attractions in the Detroit area.
Qualifications
- Experience: Previous front desk or customer service experience in the hospitality industry is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday).
- Communication: Excellent verbal and written communication skills.
- Technical Proficiency: Basic computer skills and familiarity with reservation software.
- Professionalism: A polished, professional appearance and demeanor.
- Education: High school diploma or GED equivalent required.