Job Description
Join the vibrant heart of New Orleans hospitality as a Weekend Front Desk Agent at our boutique French Quarter hotel! We're seeking charismatic individuals to deliver exceptional guest experiences during high-energy weekend operations. You'll be the first point of contact for visitors exploring our iconic city, embodying Southern charm while managing check-ins, reservations, and local recommendations. This role offers the perfect blend of hospitality passion and weekend flexibility in one of America's most dynamic destinations.
Responsibilities
- Efficiently manage guest check-ins/checkouts using Opera property management system
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Provide personalized recommendations for New Orleans attractions and dining
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Weekend availability (Saturday/Sunday shifts)
- Knowledge of New Orleans tourism landscape
- Basic cash handling and reconciliation skills
- Ability to work efficiently during peak periods
- Valid Louisiana hospitality certification (or willingness to obtain)