Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Guest Services Manager. Lead our front desk team to deliver exceptional guest experiences while maintaining operational excellence. The ideal candidate will embody our commitment to hospitality excellence and thrive in a fast-paced environment.
We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of New York's most iconic hospitality destinations.
Responsibilities
- Lead and mentor front desk team to ensure exceptional guest service standards
- Oversee check-in/check-out processes and VIP guest arrangements
- Resolve complex guest inquiries and complaints with proactive solutions
- Coordinate with housekeeping and maintenance departments for seamless operations
- Manage room inventory and rate strategy implementation
- Train staff on new technologies and service protocols
- Generate daily reports on occupancy, revenue, and guest satisfaction metrics
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 3 years luxury hotel front desk experience with 1+ years leadership
- Proficiency in Opera Property Management System
- Strong problem-solving and conflict resolution abilities
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Valid New York State Food Handler's certification preferred
- Experience with revenue management systems desirable