Job Description
Join the vibrant heart of hospitality at Metropolitan Grand Hotel! We're seeking a charismatic Weekend Front Desk Agent to deliver exceptional guest experiences during high-demand Saturday and Sunday shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable moments. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of DC's premier luxury properties.
Our ideal candidate brings passion, professionalism, and a commitment to service excellence. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, resolving inquiries with finesse, and maintaining impeccable operational standards. If you're ready to elevate your hospitality career in a dynamic setting, apply today!
Responsibilities
- Provide exceptional guest service during weekend shifts with warm check-ins/out procedures
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for prompt issue resolution
- Process payments and maintain accurate financial transaction records
- Act as local concierge with knowledge of DC attractions and events
- Uphold brand standards through meticulous grooming and professional presentation
- Utilize property management systems (Opera/PMS) efficiently
- Contribute to weekend team briefings and operational excellence
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency with hotel management systems (Opera, Delphi, or similar)
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Saturday/Sunday)
- Ability to multitask effectively in high-traffic periods
- Basic knowledge of Washington DC tourism landscape
- Valid driver's license and reliable transportation
- Professional appearance and customer-first mindset