Job Description
Are you a people person with a passion for hospitality? The Grand Columbus Hotel is seeking a dedicated Weekend Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences, and we want you to be the friendly face our guests see when they arrive on Friday and Sunday evenings.
In this role, you will be the first point of contact for our guests, managing check-ins, check-outs, and concierge inquiries with grace and efficiency. If you are looking for a flexible, high-energy environment in the heart of Ohio, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage guest reservations and room assignments efficiently using our Property Management System (PMS).
- Answer and direct incoming calls with professionalism and courtesy.
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Secure and manage guest keys and credit card information in compliance with company policies.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments and prepare daily shift reports accurately.
Qualifications
- Previous experience in a front desk or guest services role is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends (Friday, Saturday, Sunday).
- Proficiency with computers and basic office software.
- A high school diploma or equivalent is required.
- Must be professional, organized, and detail-oriented.
- Ability to stand for extended periods and lift moderate amounts of weight.