Job Description
Join our award-winning downtown Houston hotel as a Weekend Front Desk Agent and deliver exceptional guest experiences during peak leisure periods. We're seeking a hospitality professional with a passion for service excellence to manage check-in/out operations, handle guest inquiries, and maintain our luxury standards. Enjoy competitive pay, complimentary meal privileges, and opportunities for advancement in a globally recognized hospitality brand.
Responsibilities
- Efficiently manage guest registration and departure processes using Opera PMS
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Execute upselling initiatives for room upgrades and premium services
- Maintain accurate guest preference profiles for future stays
- Monitor security protocols and access control systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Houston attractions and transportation
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs