Job Description
Join our dynamic team as a Front Desk Agent at the heart of Portland's hospitality scene! We're seeking enthusiastic individuals for our night shift operations – no prior experience required. As the first point of contact for our guests, you'll create memorable experiences while ensuring seamless check-ins, managing reservations, and providing exceptional service. We offer comprehensive training, competitive compensation, and a supportive environment perfect for career growth in the hospitality industry.
Our Portland location offers vibrant nightlife, cultural attractions, and a thriving downtown atmosphere. This night shift position (11 PM - 7 AM) includes a shift differential and opportunities for advancement into supervisory roles.
Responsibilities
- Manage guest check-in/check-out processes efficiently using our property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and ensure guest safety protocols
- Update reservation systems and manage room availability
- Perform nightly audits and prepare shift reports
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing 25+ WPM preferred)
- Ability to work independently during night hours
- Flexible schedule availability including weekends/holidays
- Positive attitude and commitment to guest satisfaction