Job Description
Join our award-winning team at the Grand Louisville Hotel! We're seeking a dynamic Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest weekend operations. As the first point of contact, you'll create memorable moments while ensuring seamless check-ins, personalized service, and efficient problem-solving. This role offers flexible weekend schedules (Fri-Sun) with competitive pay and growth opportunities within our luxury hospitality brand.
Our ideal candidate thrives in fast-paced environments, possesses genuine hospitality passion, and values teamwork. Enjoy complimentary hotel benefits, career development programs, and a vibrant downtown Louisville workplace.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency using hotel management systems
- Respond to guest inquiries and resolve complaints promptly while maintaining brand standards
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security teams for operational excellence
- Upsell hotel amenities, dining packages, and local experiences to enhance guest satisfaction
- Execute emergency procedures and ensure safety compliance during weekend shifts
- Maintain a clean, organized lobby area reflecting luxury brand standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience preferred
- Proficiency in hotel management systems (e.g., Opera, RainMaker)
- Exceptional communication skills with multilingual capabilities a plus
- Strong problem-solving abilities and conflict resolution expertise
- Flexibility to work weekends and holidays with reliable transportation
- Basic knowledge of Louisville attractions and transportation options
- Ability to multitask effectively during high-traffic periods
- Professional appearance and positive attitude aligned with luxury service standards