Job Description
Join our award-winning downtown Louisville hotel as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Kentucky's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Resolve guest inquiries with exceptional problem-solving skills
- Coordinate housekeeping and maintenance requests
- Utilize hotel management systems for room status updates
- Uphold brand standards through premium service delivery
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Cloudbeds preferred)
- Strong communication and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic mathematical and cash handling skills
- Ability to work in fast-paced environments
- Valid Kentucky driver's license (if required for duties)