Job Description
Are you a dynamic hospitality professional seeking a rewarding weekend schedule?
Harbor View Hospitality is currently seeking a highly motivated and personable Front Desk Agent to join our elite team in the heart of New Orleans. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to hear from you. Enjoy the vibrant culture of the Big Easy while advancing your career in luxury hospitality.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour plus potential tips.
- Vibrant Location: Work in the historic French Quarter, surrounded by the best music, food, and attractions in the world.
- Flexible Schedule: Enjoy your weekdays off with our dedicated weekend shift pattern.
- Professional Growth: Opportunities for career advancement within our growing property portfolio.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in and check-out process.
- Manage the front desk operations efficiently, including answering phones, processing reservations, and handling inquiries.
- Resolve guest complaints and issues promptly with a focus on customer satisfaction and retention.
- Assist in maintaining the lobby area to ensure it is clean, organized, and welcoming at all times.
- Process payments accurately and manage cash handling responsibilities.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet high standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk operations or customer service is preferred.
- Strong communication and interpersonal skills with a professional demeanor.
- Ability to work weekends (Friday through Sunday) and holidays as required.
- Proficiency with hotel management software and Microsoft Office Suite.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).