Job Description
Join our award-winning team at Grand Plaza Hospitality as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown Philadelphia location. Enjoy flexible shift schedules, competitive pay, and opportunities for growth in the hospitality industry. If you thrive in fast-paced environments and excel at creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Pennsylvania driver's license preferred
- Fluency in English; Spanish a plus