Job Description
Are you looking for a rewarding role in the heart of Fresno? Downtown Fresno Hospitality Center is seeking enthusiastic individuals to join our team as Weekend Front Desk Agents. We pride ourselves on exceptional guest service and are currently hiring for flexible weekend shifts. No prior experience is necessary; we provide comprehensive training to get you started on the right foot.
As a Weekend Front Desk Agent, you will be the face of our establishment, ensuring our guests have a memorable stay. We offer a competitive hourly rate, a friendly work environment, and opportunities for growth within our company.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently using our property management system, verifying all required documentation.
- Answer incoming phone calls, respond to emails promptly, and assist with general inquiries.
- Handle guest requests, complaints, and special arrangements with patience and professionalism.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and handle cash transactions responsibly.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience required; we value attitude and work ethic over experience.
- Must be available to work weekends (Friday, Saturday, and/or Sunday).
- Strong interpersonal and communication skills with a friendly demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to stand for extended periods and lift light objects when necessary.
- Reliable transportation is required.