Job Description
Join Our Elite Hospitality Team
Are you a natural problem-solver with a passion for creating memorable guest experiences? Apex Hospitality Group is currently seeking a Weekend Front Desk Agent to join our dynamic team in Oklahoma City. This is a fantastic opportunity for individuals looking to advance their career in a premium hospitality environment while enjoying a flexible weekend schedule.
What We Offer:
- Competitive hourly wage ranging from $15.00 to $18.00.
- Weekly paychecks for your hard work.
- Employee discounts on hotel stays and dining.
- A supportive and professional work culture.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the check-in and check-out process efficiently using the hotel Property Management System (PMS).
- Answer incoming phone calls and emails promptly, resolving inquiries or routing them to the appropriate department.
- Handle guest complaints and requests with patience, empathy, and a solution-oriented approach.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist with administrative duties such as data entry, filing, and preparing daily reports.
- Ensure compliance with all hotel policies, safety regulations, and security procedures.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, hospitality, or front desk reception is highly preferred.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Professional appearance and demeanor at all times.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).