Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic individuals to deliver exceptional service during weekend shifts in vibrant San Antonio, TX. This role offers competitive pay, flexible scheduling, and growth opportunities in the hospitality industry. If you're passionate about creating memorable stays and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams
- Execute safety protocols and emergency procedures
- Uphold brand standards through personalized service
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in PMS systems (e.g., Opera, Stayline)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Flexibility to work weekends and holidays
- Basic math and cash handling proficiency
- Texas Driver's License (if applicable)