Job Description
Are you seeking a weekend role that offers flexibility without sacrificing professional growth? Join the Capital Hospitality Group in the heart of Washington DC, where we pride ourselves on delivering world-class service. We are currently looking for a dynamic and professional Weekend Front Desk Agent to be the face of our brand.
In this role, you will be the first point of contact for our esteemed guests, ensuring their arrival and departure are seamless and memorable. If you have a passion for hospitality and thrive in a fast-paced environment, we want to hear from you. Embrace the weekend shift while enjoying a competitive salary and a supportive team culture.
Responsibilities
- Guest Relations: Greet and welcome guests with warmth and efficiency, managing check-in and check-out procedures with precision.
- Operational Support: Handle phone inquiries, manage reservations, and provide accurate information regarding local attractions and services.
- Administrative Tasks: Process payments, manage room keys, and maintain accurate daily logs and reports.
- Problem Resolution: Address guest concerns promptly and professionally, escalating complex issues to management as needed to ensure 100% guest satisfaction.
- Visual Standards: Maintain the lobby, reception area, and common spaces to the highest standards of cleanliness and organization.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure room readiness and a smooth guest experience.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technology: Proficiency with hotel management software (e.g., Opera, FrontDesk) and general computer skills.
- Professionalism: A neat, professional appearance and a positive attitude.