Job Description
Join our award-winning team at Grand Bay Hotel Tampa, where exceptional hospitality meets vibrant city energy. We're seeking passionate individuals to kickstart their careers in luxury guest services. As a Front Desk Agent, you'll be the first point of contact for discerning travelers, creating memorable experiences while developing transferable skills in customer relations, operations, and tourism management. Enjoy competitive compensation, comprehensive training, and opportunities for advancement in one of Florida's most dynamic hospitality markets.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping, maintenance, and valet teams seamlessly
- Process payments and maintain accurate guest records in PMS systems
- Promote hotel amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized front desk environment at all times
Qualifications
- High school diploma or equivalent (hospitality coursework preferred)
- 0-2 years customer service experience (hospitality background a plus)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Flexible availability including nights, weekends, and holidays
- Positive attitude with genuine passion for helping others