Job Description
Join our award-winning team at the luxurious Grand Hotel Raleigh and become the heart of our weekend operations! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant team culture in the heart of Raleigh's thriving hospitality scene. Perfect for students, parents, and career-driven individuals seeking weekend-focused opportunities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage weekend room operations including inventory control and maintenance coordination
- Handle guest inquiries and resolve concerns promptly using our CRM system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute weekend event setup and tear-down for special functions
- Maintain accurate guest records and billing information
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Availability to work weekends (Friday-Sunday) including holidays
- Strong conflict resolution and multitasking abilities
- Proficiency in hotel management software (Opera, Fidelio)
- Valid North Carolina Food Handler's certification preferred
- Ability to stand for extended periods and lift up to 30 lbs
- Excellent communication skills with attention to detail
- Must pass background check and drug screening