Job Description
Join our award-winning team at Grand Plaza Hotel, Portland's premier downtown destination! We're seeking enthusiastic Weekend Front Desk Agents to create memorable guest experiences during our busiest period. This role offers competitive pay, flexible scheduling, and opportunities for career growth in Portland's vibrant hospitality scene.
As a key member of our guest services team, you'll be the first point of contact for our weekend guests, delivering exceptional service while managing check-ins, check-outs, and resolving inquiries with professionalism and efficiency. Our state-of-the-art facility includes a rooftop pool, fine dining restaurant, and luxury spa.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and cancellations with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Strong communication and problem-solving skills
- Ability to work efficiently in fast-paced weekend environments
- Basic knowledge of Portland attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid Oregon Food Handler's Card (or ability to obtain)