Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent for our night shift position in vibrant Austin, TX! We're seeking a professional, guest-focused individual to provide exceptional service during evening hours. As the first point of contact, you'll create memorable experiences for our diverse clientele while ensuring seamless hotel operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Texas' hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, courteous service
- Monitor security systems and maintain lobby area standards
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Document guest feedback and operational incidents
Qualifications
- Minimum 1 year hospitality/front desk experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible hours including nights/weekends
- Basic math and cash handling accuracy
- Valid Texas driver's license preferred
- First Aid/CPR certification a plus