Job Description
Join our award-winning team at Grand Hotel Detroit, where luxury meets Midwestern charm! We're seeking passionate hospitality professionals for weekend shift roles in our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and career growth opportunities while delivering exceptional guest experiences. Perfect for students, parents, and career changers seeking work-life balance. Apply today and become part of Detroit's premier hospitality destination!
Responsibilities
- Provide exceptional guest service during weekend shifts at check-in/check-out
- Manage reservations and handle guest inquiries with professionalism
- Maintain pristine standards in public areas and guest rooms
- Collaborate with cross-functional teams to ensure seamless operations
- Process payments and operate POS systems accurately
- Address guest concerns promptly and resolve issues effectively
- Adhere to all safety and compliance protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible weekend hours (Sat/Sun)
- Attention to detail and organizational abilities
- Basic computer literacy and reservation system knowledge
- Positive attitude and commitment to guest satisfaction
- Ability to stand for extended periods and lift 25 lbs