Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Fort Worth! We're seeking passionate hospitality professionals for dynamic weekend shift positions. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our luxury downtown property. Perfect candidates will thrive in fast-paced environments while delivering exceptional guest experiences. Why Choose Us? • Premium amenities including rooftop pool and spa • Industry-leading training programs • Health benefits for part-time staff • Employee discounts on dining & accommodations
Responsibilities
- Deliver exceptional guest service at front desk, concierge, and valet stations
- Maintain pristine guest rooms and public areas following brand standards
- Process reservations, check-ins/check-outs, and payment transactions accurately
- Resolve guest inquiries and concerns with prompt, courteous solutions
- Collaborate with housekeeping, maintenance, and F&B departments
- Execute emergency procedures and safety protocols
- Upsell hotel amenities and dining packages
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Flexible availability including weekends and holidays
- Valid Texas driver's license (for valet positions)
- Proficiency in PMS systems (Opera/Marriott preferred)
- Strong communication and conflict resolution skills
- Ability to stand/walk for extended periods
- TABC certification (provided if needed)
- Fluent English; bilingual (Spanish) a plus