Job Description
Join our award-winning luxury resort and become the heart of our guest experience! We're seeking passionate weekend hotel staff to deliver exceptional service during peak weekend operations. Enjoy a vibrant work environment with competitive pay, flexible scheduling, and growth opportunities in the heart of Tampa's thriving hospitality scene.
Responsibilities
- Manage seamless check-in/check-out processes for weekend guests
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Maintain pristine front desk appearance
Qualifications
- Minimum 1 year hotel or hospitality experience
- Weekend availability (Saturday/Sunday)
- Proficiency in hotel management systems
- Exceptional communication and problem-solving skills
- Ability to stand for extended periods
- Valid Florida driver's license preferred
- Fluency in English; Spanish beneficial