Job Description
Join our award-winning hospitality team at Sunset Inn & Suites as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for travelers visiting sunny El Paso. This entry-level role offers comprehensive training and opportunities for career growth in the dynamic hospitality industry. If you thrive in fast-paced environments and love helping people, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate records
- Coordinate housekeeping requests and maintenance issues
- Provide local attraction recommendations and travel assistance
- Perform nightly audits and generate daily reports
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office applications
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Previous customer service experience preferred
- Multilingual abilities (English/Spanish) highly valued
- Attention to detail and problem-solving aptitude
- Professional appearance and positive attitude