Job Description
Join the Grand Plaza Hotel, a premier destination in San Jose's vibrant downtown, and be part of our award-winning hospitality team! We're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences during Saturday and Sunday shifts. Perfect for students, second-job seekers, or career changers seeking flexible hours in a luxury environment. Enjoy competitive pay, complimentary meals, and opportunities for advancement in California's thriving tourism sector.
Why Work With Us? Our team-centric culture prioritizes growth and recognition. Benefit from complimentary hotel stays, employee discounts, and a supportive atmosphere where your contributions matter. Located near iconic Silicon Valley attractions, this role blends dynamic service with work-life balance.
Responsibilities
- Deliver exceptional guest service during weekend check-in/check-out processes with speed and accuracy
- Manage reservations and provide detailed information on local attractions, dining, and transportation
- Handle guest inquiries and resolve issues promptly using our CRM system
- Process payments, manage cash handling procedures, and maintain financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Execute upselling strategies for room upgrades and premium services
- Maintain cleanliness and organization of front desk areas and lobby spaces
Qualifications
- Previous hotel, hospitality, or customer service experience preferred
- Strong communication skills with fluency in English; bilingual candidates encouraged
- Proficiency in reservation systems (Opera, Property Management Systems)
- Ability to work flexible weekend schedules (Saturdays/Sundays) with variable hours
- Basic math skills for cash handling and payment processing
- Professional appearance and positive attitude under pressure
- High school diploma or equivalent; relevant certifications a plus