Job Description
Join our vibrant team at Grand Plaza Hotel, where we're seeking dedicated weekend hospitality professionals to deliver exceptional guest experiences. As a key member of our front-line staff, you'll create memorable stays for business and leisure travelers while enjoying flexible weekend schedules with competitive compensation. Perfect for students or those seeking work-life balance, this role offers growth opportunities in the heart of San Jose's thriving hospitality scene.
Responsibilities
- Provide exceptional guest service during weekend shifts, including check-in/out, concierge support, and room assistance
- Manage guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Maintain accurate documentation of guest requests and incident reports
- Uphold brand standards through consistent adherence to safety and hygiene protocols
- Process payments and manage cash handling procedures with precision
- Participate in weekend staff briefings and training sessions
Qualifications
- Previous hotel or hospitality experience preferred; strong customer service background essential
- Ability to work flexible weekend shifts (Fri-Sun) including evenings
- Excellent communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Valid California driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Spanish fluency highly desirable for diverse clientele
- Must pass background check and drug screening