Job Description
Join Philadelphia's premier hospitality team with immediate daily pay opportunities! Grand Hospitality Group is seeking energetic Hotel Associates to deliver exceptional guest experiences at our downtown Philadelphia location. Enjoy the flexibility of part-time work with next-day payment processing – no more waiting for weekly checks! Our commitment to employee growth and work-life balance makes us a top choice for hospitality professionals in the City of Brotherly Love.
As a Hotel Associate, you'll be the face of our luxury property, ensuring seamless operations and creating memorable stays for business and leisure travelers. We offer competitive hourly rates, complimentary meal benefits, and opportunities for advancement within our growing portfolio.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out procedures and guest inquiries
- Manage room inventory and coordinate with housekeeping for optimal guest satisfaction
- Process payments and maintain accurate financial records using our secure POS system
- Respond to guest requests with urgency and professionalism, acting as a brand ambassador
- Collaborate with cross-department teams (concierge, valet, maintenance) to resolve guest issues
- Execute daily operational tasks including key management and safety compliance checks
- Upsell hotel amenities and services to enhance guest experience and revenue
Qualifications
- Minimum 6 months hotel or customer service experience required
- Strong communication skills with fluency in English
- Proficiency in hotel management software (Opera, Marriott Bonvoy, etc.)
- Ability to work flexible shifts including weekends, evenings, and holidays
- Valid Pennsylvania Food Handler's certification preferred
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Basic math skills for cash handling and payment processing
- Positive attitude and problem-solving mindset in fast-paced environments