Job Description
Welcome to The Royal Sonesta New Orleans, where history meets modern luxury in the heart of the French Quarter. We are currently seeking enthusiastic and dedicated professionals to join our award-winning hospitality team. We offer competitive hourly wages and Daily Pay options to ensure you get paid what you earn, when you need it.
As a premier hotel in the city of New Orleans, we pride ourselves on delivering exceptional guest experiences. If you are looking for a rewarding career in the hospitality industry with opportunities for growth and the flexibility of daily pay, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, ensuring a positive first impression.
- Guest Services: Assist guests with check-in and check-out procedures, answer inquiries, and resolve issues promptly to ensure guest satisfaction.
- Housekeeping & Maintenance: Maintain cleanliness and organization in public areas, guest rooms, and back-of-house areas to the highest standards.
- Communication: Effectively communicate with front-of-house and back-of-house teams to ensure seamless operations.
- Problem Solving: Handle guest complaints or special requests with empathy and efficiency, escalating complex issues to management when necessary.
- Compliance: Adhere to all hotel safety, security, and sanitation policies and procedures.
Qualifications
- Experience: Previous experience in a hotel, resort, or customer service role is preferred but not required for the right candidates.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and positive attitude towards guests and colleagues.
- Flexibility: Willingness to work flexible shifts, including weekends, holidays, and nights.
- Education: High school diploma or GED equivalent.
- Skills: Basic computer literacy and proficiency in MS Office applications.