Job Description
Join our award-winning team at Grand Plaza Hospitality, where luxury meets Southern charm! We're urgently seeking a dynamic Hotel Front Desk Manager to lead our guest experience operations in the heart of San Antonio. This pivotal role requires exceptional leadership skills and a passion for hospitality excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio of premium properties.
Responsibilities
- Oversee daily front desk operations, ensuring seamless check-in/check-out processes
- Lead and mentor a team of 8-10 front desk agents and concierge staff
- Resolve escalated guest issues with discretion and professionalism
- Optimize room inventory and maximize revenue through strategic yield management
- Implement and maintain brand service standards across all guest touchpoints
- Collaborate with housekeeping, maintenance, and F&B departments for operational excellence
- Analyze performance metrics and implement improvement initiatives
Qualifications
- 5+ years in hotel front desk operations with 2+ years in leadership role
- Proven expertise in PMS systems (Opera, Opera Cloud preferred)
- Exceptional conflict resolution and multitasking abilities
- Bachelor's degree in Hospitality Management or equivalent experience
- Strong knowledge of San Antonio tourism landscape and attractions
- Fluency in English; Spanish proficiency highly valued
- Valid Texas Food Handler certification within 30 days of hire