Job Description
Join our award-winning luxury hotel in the heart of Raleigh's vibrant downtown! As Director of Hotel Operations, you'll lead a dynamic team to deliver exceptional guest experiences while driving revenue growth and operational excellence. Enjoy competitive benefits, career advancement opportunities, and work in a state-of-the-art facility with stunning city views. Perfect for hospitality professionals passionate about creating memorable stays in North Carolina's capital city.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic plans to maximize occupancy and revenue
- Manage departmental budgets and ensure financial targets are met
- Train and mentor staff to maintain high service standards
- Resolve guest concerns with exceptional professionalism
- Collaborate with sales and marketing teams for event coordination
- Ensure compliance with safety and health regulations
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel management experience in luxury properties
- Proven track record of revenue growth and team leadership
- Strong knowledge of PMS systems and hospitality software
- Exceptional communication and problem-solving skills
- Valid North Carolina Food Handler certification
- Ability to work flexible hours including nights/weekends