Job Description
Join our award-winning team at Grand Horizon Hotels, where hospitality meets excellence! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in Miami's vibrant heart. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and possess a passion for service, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Handle reservation modifications and room assignments
- Resolve guest inquiries with prompt, empathetic solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphroom safety and security protocols
- Execute shift handover procedures seamlessly
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (e.g., Opera)
- Exceptional communication and multitasking abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Miami attractions and transportation
- Strong problem-solving and conflict resolution skills
- Valid Florida driver's license (preferred)