Job Description
Start your hospitality career with Detroit's premier luxury hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences. No experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and problem-solving. Join a dynamic team in the heart of downtown Detroit and build a foundation in the hospitality industry.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Answer multi-line phones and manage communications professionally
- Uphold brand standards through attentive service and facility knowledge
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in fast-paced environments
- Positive attitude with commitment to guest satisfaction
- Flexible availability including weekends and holidays
- Attention to detail and organizational abilities