Job Description
Join our dynamic hospitality team as an Entry Level Front Desk Agent at Grand Plaza Hotel in Houston! This is your gateway to a rewarding career in customer service and hotel operations. We're seeking enthusiastic individuals with a passion for creating exceptional guest experiences. As a key ambassador of our brand, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, handling inquiries, and maintaining a welcoming atmosphere. Full training provided – no prior experience required!
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management software
- Respond to guest inquiries with professionalism and problem-solving skills
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and cleanliness protocols
- Assist with basic administrative tasks and report generation
- Handle emergency situations calmly and according to protocols
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and POS system familiarity
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience preferred but not required
- Must be authorized to work in the United States