Job Description
Embark on your hospitality career with Louisville Grand Hotel! We're seeking enthusiastic entry-level Front Desk Agents to be the welcoming face of our luxury property. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and concierge services. Join our award-winning team in downtown Louisville and build a future in the thriving tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Perform basic concierge duties (local recommendations, transportation)
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude with customer service mindset
- Flexibility to work weekends, holidays, and overnight shifts
- Valid driver's license preferred