Job Description
Join our award-winning hospitality team at the heart of Manhattan! Grand Plaza Hotel is seeking charismatic and detail-oriented Entry-Level Front Desk Agents to deliver exceptional guest experiences in our luxury boutique hotel. This role offers comprehensive training, career advancement opportunities, and a vibrant work environment in NYC's premier business district.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism. Our competitive compensation package includes health benefits, employee discounts, and performance-based bonuses.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and confirmations
- Process payments, maintain accurate cash drawer accountability
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest interactions and preferences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize under pressure
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid NYC work permit required